In the time of the pandemic and lockdown all over the country
as well as in the world due to such a virus spreading all over the world. Telecom
operator company which is Vodafone Idea and they has come up with a new solution
to communicate with their subscribers and customers by providing introducing a
service of VIC — AI-powered digital customer service for its customers and
subscribers.
Vodafone Idea provide this VIC virtual assistant service 24x7
to their customers and subscribers. to access the digital assistant via WhatsApp
Vodafone users. In this customers can also do multitasking on this service like
bill payments, recharges, VAS, plan activation, new connection. This digital
service has been developed for Vodafone Idea on the technology by ORISEVE, a
startup in the stealth mode.
On this initative taken by the Vodafone Idea, chief
technology office and he said that ““We at VIL are committed to keeping our
customers connected and providing enhanced experience using the digital
platform In line with our Digital First Approach, we are constantly innovating and deploying technology-based
solutions that are cost-effective, convenient and offer an instant resolution for
our customers. VIC, an AI-powered intelligent customer service platform,
developed by our technology partner, ORISERVE, is an industry-first initiative
and has huge relevance especially at a time when customers are house-bound”.
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